32Red Casino
It doesn't matter where you go on the web, more often than not you will see 32Red Casino highly rated by players and yours truly is no exception. It was the 2nd casino I ever joined, way back in 2005, after discovering Ladbrokes Casino which, as it turned out, uses the same Microgaming-based software platform.
Microgaming slots are very diverse - some 300 at the last count - and while they won't be immediately recognisable to a new online casino player more used to land-based slots there are some excellent games in there. Most notably for me, Thunderstruck and Thunderstruck II are my main games - just love those - and the addition of slot machines like Lord Of The Rings, Hitman and Hellboy are all quality games, even if they do have their tight moments! 32Red also has a range of AWP fruit machines if you like the old pub fruities! Then of course there is the monster jackpot game, the one and only Mega Moolah slot. The jackpot on this game ticks up from 1 million (but you will pay for it with a lower RTP%.)
I'll come to customer service in a moment but if I was to pick a hole in 32Red Casino it would probably be the fact that they are restricted through the terms of the licence with Microgaming to providing only their games, so no Novomatic, IGT or Aristocrat slots here I'm afraid. But in all other respects I'm really struggling to fault 32Red. It helps that I am a VIP there of course and get some good freebies as a result and that only comes with loyalty to the brand. But even new players should appreciate the service.
Customer support is very fast - and friendly for that matter. Live Chat is as close to instant as it gets and the cashout processes are also quick. All cashouts are processed next day at the latest and often on the same day, weekends included.
But what sets 32Red casino apart is attention to their customer's individual needs. For example, they have a default 4hr reverse Pending time but iof you ask them they will reduce, or even remove, it altogether for you, no questions asked. Although 32Red is a PLC, they are still at a level where they can treat customers as people and not numbers and that counts for a lot.
Along with Bet365 Casino, 32Red is my favourite online casino bar none.
